Help Scout
Help Scout

Welcome Letter

We’ve learned that the effort we put into employee onboarding pays incredible dividends on new hire productivity, employee retention, and creating a great team culture.

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GitLab
GitLab
Onboarding Buddy

New Employee Welcome Email

Lauren,

Your first day is almost here and we are so excited to host you in the office next week!

It's more fun with friends, and joining you will be James (a Senior Product Designer from Toronto) and Pablo (an Account Manager from Seattle). It's going to be a party in the Boston office! Here's specific info about your accommodation and logistics for next week.

Your first day & how to find the office

Here are the details on how to find our building. On Monday morning, come right on up to the 5th floor. Our suite is on the left when you get off the elevator and will be unlocked beginning at 9 a.m. Becca will meet you there to get you settled in.

At 10 a.m., you'll all meet with Rachel (You People Ops pal, or as we like to call it, your Pops Pal) for a Welcome presentation and she'll walk you through a few things, including Slab & Trello, and fill you in on Help Scout's company culture — how we communicate, what tools we use, etc.

Your computer

We'll have a laptop for you when you come in. The first thing you'll want to do is set up 1Password so you can start storing all your Help Scout passwords there. Create one master password and use 1Password to generate and remember the rest!

Office culture

We're pretty casual in the office so please wear whatever you feel comfortable in (t-shirt, shorts, sneakers, etc.). The office temperature can fluctuate so we recommend that you wear layers!

We usually try to have lunch as a team around noon and there are snacks in the office if you get peckish before then.

Team dinner

We've scheduled a team dinner on Tuesday evening and a welcome lunch with the rest of the Boston folks on Tuesday as well.

Meeting the team

In your first few weeks, you'll have other onboarding meetings with team leads, and you'll meet Julie M on our Finance team to sort out any payroll/payment questions. Abigail is our Head of Support and she'll explain our Support onboarding and what our approach to Whole Company Support looks like. And, of course, you'll spend quite a bit of time with your team and coach.

I'm here if you have any questions!

Other posts in Onboarding
GitLab
GitLab
Onboarding Buddy