Welcome Letter
Help Scout, a renowned customer service software provider, is thrilled to welcome new team members into their vibrant work environment. With a diverse range of employees joining from various locations, the company ensures a smooth onboarding process to help newcomers feel at ease and quickly adapt to their new roles.
The Help Scout office fosters a casual and comfortable atmosphere, encouraging employees to dress in a relaxed manner while providing a conducive work environment. Team lunches and dinners are organized to promote camaraderie among colleagues, ensuring a strong sense of unity and collaboration within the company.
As part of the onboarding process, new employees are introduced to the company's tools and communication methods, as well as key team leads who will guide them through their roles. Help Scout's dedication to providing exceptional support to their customers is evident in their comprehensive onboarding process, ensuring that every team member is well-equipped to contribute to the company's ongoing success.
New Employee Welcome Email
Lauren,
Your first day is almost here and we are so excited to host you in the office next week!
It's more fun with friends, and joining you will be James (a Senior Product Designer from Toronto) and Pablo (an Account Manager from Seattle). It's going to be a party in the Boston office! Here's specific info about your accommodation and logistics for next week.
Your first day & how to find the office
Here are the details on how to find our building. On Monday morning, come right on up to the 5th floor. Our suite is on the left when you get off the elevator and will be unlocked beginning at 9 a.m. Becca will meet you there to get you settled in.
At 10 a.m., you'll all meet with Rachel (You People Ops pal, or as we like to call it, your Pops Pal) for a Welcome presentation and she'll walk you through a few things, including Slab & Trello, and fill you in on Help Scout's company culture — how we communicate, what tools we use, etc.
Your computer
We'll have a laptop for you when you come in. The first thing you'll want to do is set up 1Password so you can start storing all your Help Scout passwords there. Create one master password and use 1Password to generate and remember the rest!
Office culture
We're pretty casual in the office so please wear whatever you feel comfortable in (t-shirt, shorts, sneakers, etc.). The office temperature can fluctuate so we recommend that you wear layers!
We usually try to have lunch as a team around noon and there are snacks in the office if you get peckish before then.
Team dinner
We've scheduled a team dinner on Tuesday evening and a welcome lunch with the rest of the Boston folks on Tuesday as well.
Meeting the team
In your first few weeks, you'll have other onboarding meetings with team leads, and you'll meet Julie M on our Finance team to sort out any payroll/payment questions. Abigail is our Head of Support and she'll explain our Support onboarding and what our approach to Whole Company Support looks like. And, of course, you'll spend quite a bit of time with your team and coach.
I'm here if you have any questions!
Help Scout, a renowned customer service software provider, is thrilled to welcome new team members into their vibrant work environment. With a diverse range of employees joining from various locations, the company ensures a smooth onboarding process to help newcomers feel at ease and quickly adapt to their new roles.
The Help Scout office fosters a casual and comfortable atmosphere, encouraging employees to dress in a relaxed manner while providing a conducive work environment. Team lunches and dinners are organized to promote camaraderie among colleagues, ensuring a strong sense of unity and collaboration within the company.
As part of the onboarding process, new employees are introduced to the company's tools and communication methods, as well as key team leads who will guide them through their roles. Help Scout's dedication to providing exceptional support to their customers is evident in their comprehensive onboarding process, ensuring that every team member is well-equipped to contribute to the company's ongoing success.
