Today's most successful tech companies are using writing to fuel innovation and growth. Learn from 14 leaders about writing culture, scaling asynchronously, and more.
“The most important factor to operate effectively is having a single source of truth.”
“Good, clear writing builds the alignment in order to reach our business goals.”
“Write down your company strategy so everybody knows how their work contributes to that strategy.”
“Companies can’t scale when important knowledge only exists in peoples’ heads.”
“In a startup, if you don’t write things down, you won’t remember.”
GitLab’s emphasis on documentation and a strong writing culture leads to a single source of truth for information and strong operational efficiency.
Reliance on asynchronous communication gives Doist a competitive advantage by having a culture where everyone is enabled to contribute.
As an early remote leader, Sourcegraph thrives on heads-down, autonomous work—enabled by transparency and a well-documented handbook.
Hootsuite provides clear processes and tools to support a hybrid work model—laying down a strong foundation for knowledge-sharing.
Healthy information flow leads to better decision making. For Lattice, information flow comes from effective writing over tribal knowledge.
Startups build a collective memory bank by writing things down. Ramp uses silent meetings and writing to make gatherings more effective and valuable.
Uber mobilizes both engineers and managers to set the tone and be the stewards of writing.
The product development process always starts with writing at Glossier—focusing the work on customers.
Superhuman employees support each other by documenting processes, making it easy to access information and empowering people to do their best.
Writing is a tool of empowerment, allowing Loom to build and function at a high level across time zones.
Good, clear writing allows Shopify to pursue its mantra of being highly aligned, loosely coupled.
Clear, concise writing helps domain experts and specialists at Help Scout demonstrate mastery and share knowledge for others to benefit from.
At Stripe, writing is the default method of sharing—from carefully-crafted emails to clear proposals.
Important decisions aren’t accepted unless written down at HashiCorp, where employees follow a clear writing process: research, write, and get feedback.